Return & Refund Policy

Customer satisfaction is important to us. If you're not completely satisfied with your purchase, please review our return policy below. We aim to make the process as seamless as the luxury experience we provide.

Returns are accepted within 7 days from the date of delivery if the following conditions are met:

• Product is unused and unworn.
• Original tags are still attached and intact.
• Original packaging (boxes, dust bags, etc.) is available and undamaged.
• The product is in a resalable condition.

Returns will not be accepted for:

• Products showing any signs of use or wear.
• Items damaged due to customer mishandling.
• Products returned without their original packaging.
• Customized or personalized products.
• Gift cards (where applicable).

To initiate a return, please email us at primeauratrading@gmail.com with the following details:

• Order Number
• Reason for Return
• Images/Videos (mandatory if the product is damaged or incorrect)

Our support team will review your request and respond with specific return instructions.

Once the returned item reaches our warehouse, it will undergo a thorough quality inspection. If the item meets our eligibility criteria, your refund or replacement will be approved and processed.

Approved refunds will be credited to the original payment method within 7–10 business days after a successful inspection.

Please note: Processing times may vary depending on your bank or payment provider.

Exchanges are available exclusively for:

• Manufacturing defects.
• Wrong item delivered.
• Items received in a damaged condition.

Exchanges are subject to stock availability. If the item is out of stock, a refund will be initiated.

If you receive a wrong product, damaged product, or notice a missing item, please notify us within 24 hours of delivery with clear photographs and your order number.

Orders may be cancelled only before shipment. Once an order has been dispatched and handed over to our courier partner, cancellations are no longer possible.

For any questions regarding your return or refund, please reach out to our team: